GENERAL INFORMATION: To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.) We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
PROCESSING TIME: All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 5-7 business days (excluding Saturdays, Sundays, and holidays) to process. After your payment is authorized and verified, standard domestic orders may take up to 5-10 business days to process.
SHIPPING RATES, FEES, & TIMELINES: Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information. Shipping fees for domestic orders ONLY are free. International order fees and taxes vary and are based at a $35 shipping fee. If you receive any shipments from positivepeopleco.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. All duties & taxes associated with international orders, are the responsibility of the customer.
DELIVERY CLAIMS: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must file a claim with USPS. Once a tracking number states "in transit", Positive People, LLC is no longer responsible for that package. Responsibility at that time transfers to the courier service. We strongly urge the purchase of shipping insurance. ThePositive People, LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS: If your order includes multiple items and one (or more) of the items are out of stock: we will ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.